The Philosophy Of Emile Durkheim And The Roman Catholic...

In the following paper I will be in detail explaining the academic experience of visiting and observing a Roman Catholic Church and lastly I will shortly also incorporate the theory of Emile Durkheim and the Roman Catholic Church I completed a field study on. For my site visit I visited St Thomas Aquinas Church in Charlotte, North Carolina off of Suther road near the University of North Carolina at Charlotte. I started to look up different churches in the area of Catholic churches in Charlotte and this was the first church to appear to me on the internet. I decided to go to the 9:30 mass or also called a liturgy on a Sunday. I did look over the churches scheduled masses and they had them everyday of the week. I arrived there about ten minutes before 9:30 dressed appropriately in a skirt and a dressy shirt, so that I could follow and respect the instructions of the pamphlet that the church provided online. I parked my car and gathered my tablet and sat in the back pews, so that I coul d take notes quietly. Before the service started I looked over the papers and booklet that the church provided to see what it included. The booklet included a letter from the priest, readings for the week from the bible, hymnals from the Vatican, mass intentions, prayer requests, stewardships, ministries, confirmations, and the priests and deacons as follows Rev. Patrick Winslow, Rev. Jason Christian, Rev. Matthew Kauth, and Deacons Rev. Mr. James Witulski, Rev. Mr. Joseph Diaz. I walkedShow MoreRelatedHow the Social Importance of Religion Has Receded with Modernity1617 Words   |  7 Pagesa greater separation of Church and State. Furthermore, they proposed that religion would move from the public realm to the private realm, that is secularisation. The process of secularisation would go hand in hand with the process of modernisation (Sweeney, 2014; Gilson, 1938). When modernisation theorists tried to find indication as to whether a country was become more modern, one of the emp irical indicators they would look for was secularisation, the separate of church and state, and the riseRead MoreMarx, Durkheim, And Weber2405 Words   |  10 Pages Comte, Marx, Durkheim, and Weber were early thinkers in the development of sociology. Sociology grew out of the social, political, economic, and technological revolutions of the eighteenth and nineteenth centuries. The Industrial Revolution, in particular, eroded old traditions and necessitated new ways of perceiving and examining the social world. With the success of the natural sciences serving as a model for the social sciences, sociology emerged in Western Europe as a distinct discipline inRead MoreChristian Speculation about the End of Times1807 Words   |  7 PagesSociologist Emile Durkheim (1858-1917) described religion as ‘a unified system of beliefs and practices (†¦) which unite into one single moral community called a Church’: for him, ‘the idea of religion is inseparable from that of the Church’ (Durkheim cited in Harvey, 2013, p. 8). This definition fits well with established religion in the past – a strong cohesive force within society, bounding its members together, most often centralised and institutionalised (as the Roman Catholic Church). By contrastRead MoreSociology and Other Sciences7090 Words   |  29 Pagessocial science which deals with society just like sociology. The population studies, demography, health and environment are all geographical studies which deal with society which are also inter-related to sociology as a field of study. Emile durkheim Social facts Durkheim was concerned primarily with how societies could maintain their integrity and coherence in the modern era, when things such as shared religious and ethnic background could no longer be assumed. In order to study social life in modernRead MoreCRM 1301 Midterm uOttawa Carolyn Gordon Essay10218 Words   |  41 PagesThe Headcrusher; Tighten head Witchcraft in context Provide explanation Changes and turmoil in society Maintain status quo Protect position and privileges Challenge authorities = charged with heresy Divert attention Blames witches and the Church becomes indispensible Scapegoat Target powerless or threatening groups Rationale for Punishment Rooted in Christianity Biblical law – lex tallonis (eye for an eye, tooth for a tooth) Penance through physical pain Nothing scared about theRead MoreRastafarian79520 Words   |  319 Pageswestern society as part of Babylon—a system and a place that is the enemy of the blacks of the world. FOREWORD ix 7. There is still no organized set of doctrines and teachings that constitute Rastafarianism, and no organized Rastafarian church, temple, or worship space exists. 8. There are numerous sects and groupings of Rastafarians, each holding to its own belief system and structure. 9. Rastafarianism is a deeply patriarchal religion that remains completely behoven to the Bible. 10

A P By John Updike And The Things They Carried By Tim...

The two short stories used in this comparison are â€Å" AP† by John Updike and â€Å"The things they carried† by Tim O’Brien. Both stories deal with the feel of impotence, loss, shock and both characters fantasizes with a girl during the time of the Vietnam War. I will show some similarities and contrasts in the settle and how it affects the plot But. Also, the characters of each story. Both are similar in the motivation of the character towards on girl and the differs in how the settle affects the plot because as both stories takes in the same place, the plot differs in how the characters act. The characters motivation between the two stories is similar, each character fantasies with a girl . In â€Å"The things they carried† Jimmy Cross fantasizes†¦show more content†¦Now, in â€Å"The things they carried† The setting is a key aspect of the plot too. This is story by American novelist Tim OBrien, about a platoon of American soldiers in the Vietnam War. It is based upon his experiences as a soldier. This short story takes place in the trenches of the Vietnam war. The items carried by the soldiers show us they were in battle and fight, they had missions to carry out. â€Å"Military payment certificates, C rations, and two or three canteens of water.† ( Tim O’ Brien) The author did a good job of drawing personalities to different characters by the way and sometimes shocking things they would each carry. A good example of this would be the character Ted Lavendar, in The things they carried. The intensity of war was too much for him and h e used some kind of drugs and get dope to carry the things done. The reader can imagine his rattled nerves and mental state. As we can see in the story â€Å" Ted levander, who was scared, carried tranquilizers until he was shot..† ( OBrien). Also in â€Å" AP† we can perceive a drastic change in the personality when the main character saw the girls in that sexy bath suits. He was to be quiet doing his work, to be hypnotized and to change his attitude towards his boss negatively quitting his job thanks to the beauty of the girl as he said in the story: â€Å" yes i quit† ( Updike). Then, another similarity is that in both stories the main character is the

That Which We Obtain Too Easily, We Esteem Too Lightly. It...

Prompt: That which we obtain too easily, we esteem too lightly. It is dearness only which gives everything its value.-Thomas Paine Assignment: Do we value only what we struggle for? Plan your response, and then write an essay to explain your views on this issue. Be sure to support your position with specific points and examples. (You may use examples from your reading, observations, or, knowledge of subjects such as history, literature, science.) Thomas Paine once said, â€Å"That which we obtain too easily, we esteem too lightly. It is dearness only which gives everything its value. â€Å"What we struggle for is inevitably what we value. The more effort and thought one puts into something, the more space that idea of what is being†¦show more content†¦Would they see their face? Would it be bigger or smaller than if they were stationary? Would it be distorted in any way? Would light waves have time to bounce off their face, hit the mirror, and bounce back to their retina which was also moving at the speed of light? And what if an observer was watching all this from the ground. What would he or she see? This was the riddle that eventually led Einstein to E=MC2. As you can see, its nothing exceptional. You or I could have easily wondered the same thing. Even today there are comments about his discovery that it is not too complex, he did not spend hours and hours doing complex mathematics. He did not even do scientific studies .Then, what was the thing for which he is remembered and become world famous? The point I would like to highlight is it took 10 years for Einstein to ponder on his riddle and he thought about it every day. He discussed with his friends and colleagues. He even discussed it with many scientific minds and scholars of his time. He did not give up within a month or a year. He kept racking his brain. He did not say thats enough time spent on that one...let me go on to bigger and better things. No, he stayed with the question he originally posed. He resisted theShow MoreRelatedFoundation Of American Mindset : Prompt Three1213 Words   |  5 Pagesbeasts (Henry). Henry is saying that false hope is common for humans. The false hope the British are giving the colonists dehumanizes them, much like the word beast dehumanizes them, and builds his pathos by angering them. I have but one light by which my feet are guided, and that is the lamp of experience(Henry). Henrys phrase refers to the bible verse that states lamp unto my feet and light unto my path. By referring to the bible Henry builds his ethos because it portrays him as a spiritual

Engineering Law for Sebastian Surtees Performance - myassignmenthelp

Question: Discuss about theEngineering Law for Sebastian Surtees Performance. Answer: Issue According to the case study the issue has been arises whether Clay can claim the damages which has been occurred in his building workshop due to the negligence by the Sebastian Surtees Performance Motorcycles Pty Ltd or not? Rules Negligence is a part of tort law which has been exercise due to the failure of appropriate for Ethical care under some specified circumstances. Due to the negligence a loss of property could be occur by the person who is liable for such act and it covers the physical laws or any economic laws also. It has mainly four parts which are the duty of care, breach of the duty, causation and remoteness. Duty of care is one of the important parts of negligence. When a negligence has establishes it is necessary that our duty of care should exist between the parties where the defendant must owned the duty of care towards the plaintiff. In the famous case the Donoghue v Stevenson [1932] the duty of care has been found on the basis of specific circumstances where the defendant on the duty of care which make proximate relationship towards the plaintiff. In the case of Balfour v. Attorney General [1991] the court has been found that proximity cause and policy consideration in the duty of care has been found in this case where the relation has been established between the plaintiff and defendant where the duty of care has been owned. The breach of duty of care is occurring when the defendant has failed to exercise the terms of duty of care towards the plaintiff. Therefore it is important that the standard of care should be establishes where it defines the reasonable cause of the position of the defendant. It is not necessary to show a loss to find the breach of duty of care when it has occurred towards the plaintiff. However due to the breach of care risk for injury has occur towards the plaintiff where it is reasonably foreseeable and the reasonableness is occurs due to the responsibility of the defendant. In the Donoghue v Stevenson [1932] case the court has been found that the breach of Duty has been caused by the defendant while he served a beer bottle towards the plaintiff which has a decomposed snail and makes the plaintiff a mental shock. In the case of Consultants Group International v John Worman Ltd (1987) negligence has been found due to the beach of care where the plaintiff has found that architect wa s liable for the faulty design. In the case of Paris v Stepney Borough Council [1951] where defendant is the Council of the company where they breach their duty of care towards a disable man which cause a serious injury to the plaintiff in his both eyes. Here the defendant has owned a standard duty of care towards the plaintiff but he failed to fulfill the duties. The breach of the duty of care also found in these recent cases also which are Strong v Woolworths Limited [2012], D'Arcy v The Corporation of the Synod of the Diocese of Brisbane [2017], The Corporation of the Synod of the Diocese of Brisbane v Greenway [2017] and Stokes v House With No Steps [2016]. The third element is causation where it is important to show that due to the breach of Duty a loss has caused to the plaintiff. In the case of Deloitte Haskins Sells v. National Mutual Life Nominees (1991) has came to the court where it has been found that damage has been occurred due to the negligence of duty of care which cause injury to the plaintiff. In the case of Corke v.Kirby McLane Limited [1952] the but for test has been applied where the court has mentioned that the damage may not have occur if that particular fault has not applied by the defendant and due to the fault that damage has been occur. In the case of Yates v Jones (1990) the causation has been found when a young woman was injured by a drunk driver. Therefore the loss of the injury has occurred only for the drunk driver due to his heroin addiction and the but for test has applied in this case. Another case March v E MH Stramare Pty Ltd (1990) the but for test has been applied and interpreted with the common sens e. In this case the plaintiff has met with serious injury due to the truck driver who is the defendant in this case. The fourth element is the remoteness which defines the remoteness of the damages. In the remoteness the court has tried to find out where the defendant is liable for all the losses which have been caused due to the breach of duty of care. In the case of Tankship Limited v. Morts Dock Limited [1967] the court has been found the defendant is liable for all the losses of kind reasonably foreseeable which has failed to meet the standard of care towards the plaintiff. The defenses are in negligence only possible in two ways. Those are contributory negligence where both the plaintiff and defendant are liable for the damages. In the case of Connors v The WAGR Commission (1992) it has been found that young boy has playing on the railway track and injured by a train therefore both the plaintiff and defendant responsible for such injuries. In Ingram v Britten [1994] the plaintiff has been injured buy a tractor which has been owned by the defendant and due to the recklessly driving of the tractor and he hit a tree and got injury. Therefore the court has mentioned about the contributory negligence in this case for both the defendant and plaintiff got the responsibility for the injury. In another case Bains Harding Construction Roofing (Aust) Pty Ltd v McCredie Richmond Partners Pty Ltd (1988) the plaintiff has found in the contributory negligence where the defendant also take part in such responsibility of the negligence. The another defense in negligence is voluntary assumption of risk which defines where plaintiff has fully and freely has related and related with the risk which caused by the defendants contact where the defendant can be relieved of legal liability for the conduct. Therefore the plaintiff is also part of the damages in the voluntary assumption of risk. However it is very rarely found in the negligent cases. In the case of Morris v Murray [1990] the Court has found that the plaintiff was a suffered with the injuries but he was not entitled to any compensation for such risk which has been cause by the defendant as he was known to the risks. In another case Insurance Commissioner v Joyce (1948) it was found in an accident and suffered injuries where plaintiff has knowledge about the driver who is drunk. Therefore again the court has not entitled for any compensation for the plaintiff for such injuries. Therefore according to the law of tort when are duty of care has failed to exercise according to the terms therefore the beach has occurred by the defendant which cause damages like injuries or any monetary loss. The Civil liability act has been provided such support to the plaintiff who is suffering for the injury or the damages of his property or bodily injury. It provides the compensation and helps to take legal precaution against the damages by the defendant which has caused due to the breach of duty of care. In the case of Perre v Apand Pty Ltd [1999) the court has provided the legal protection and precaution against the negligence of duty of care to the plaintiff which has been occurs due to the dissatisfaction of the terms of standard of care by the defendant. It is necessary that when a person is involving in providing a services to the other person therefore that person owned the duty of care towards the others person with proper care and diligence. When such terms has fails to satisfied then a breach of duty of care has occur which cause the damages which maybe bodily injury or any monetary damages. In this case it has been found that due to the failure of the duty of care of the employees of Sebastian Surtees Performance Motorcycles Pty Ltd has caused to the neighbor mechanical engineering workshop which has been owned by Clay Hawthorne has suffered a severe damage in his office it may not cause the bodily injury but the monetary damages. Application Negligence is the area of tort law which only identified when a breach of duty of care has occurred by the defendant. According to the law of tort in the negligence it is important to establish the terms where a defendant must owned the duty of care to the plaintiff. It has also stated that when application of such laws and terms has been failed for the appropriate and ethical rules of specific circumstances then it will define the term negligence in the law of tort. Therefore when the defendant fail to act according to the appropriate unethical rules of specific circumstances while he owned the duty of care a breach has occurred by the defendant which made for negligence towards the plaintiff. Due to the breach of duty of care the plaintiff could be cause potential harm which may bodily injury or damages or loss which may include the economic loss also. According to the negligence when the plaintiff is suffered and affected by any of the damages or loss or injuries due to the breach of duty of care by the defendant therefore the defendant is bound to pay the compensation to the plaintiff. It is the right of the plaintiff that he can claim the damages for the loss or injuries which has been caused due to the negligence by the defendant. According to the case study the fact of the case is Sebastian Surtees Performance Motorcycles Pty Ltd has been operated their business from last 4 years where they work on the maintenance and performance up gradation of the motorcycles in the workshop. This company is very safety conscious and never wishes to expose his employees or customers to unnecessary risk. Recently the company has installed sophisticated Diagnostic machine which help to maintenance in the motorcycle engines. However one day one of the technician has left the Diagnostic machine without switching off which cause overheat off the machine and causes the fire in the workshop. Therefore due to the negligence of the technician of that company the workshop has extensive damage where machinery customer motorcycle and components are all damaged and unfortunately the workshop was being too dangerous to be repaired and need to be demolished. Due to the Fire spread to the neighboring area another mechanical engineering workshop which was owned by Clay Hawthorne is also damaged on the front office engine building workshop and a company vehicle which was parked inside the premises. This damage has caused him $475000. Clay recently involved with stand alone event in New Zealand where he will earned $15000 which will not include in his airfare and other expenses which has been paid for by the Motor Sports team. Therefore as he faced with huge monetary damages due to the fire of neighbor Surtees workshop. Now he wants to claim the damage amount from them. According to the case facts it has found that the damage has been caused due to the negligence by the employee of the Surtees workshop. When someone suffers loss which caused by the others negligence therefore he has right to sue for damages to compensate for their loss. It may include physical harm, damage to property, psychiatric illness or economic loss. In this case the plaintiff has suffered with huge amount of economic loss. Negligence has cause by the duty of care which of the duty causation and remoteness. The duty of case is defined when the defendant has owned the duty to the plaintiff and must exercise the reasonable care towards him. It should establish a proper relation between the plaintiff and defendant. It is the legal liability of the defendant where he must be responsible towards the plaintiff while exercising the duty of care. According to the case facts the Sebastian Surtees Performance Motorcycles Pty Ltd must owned the duty of care towards their neighbor mechanical engineering workshop. It is the duty of the company that they must took care of all equipment in their workshop which are using for their own benefits and must not cause any damage to others by that equipment. According to the second essential terms of negligence the breach of duty of care has defined when the defendant owned the duty towards the plaintiff but failed to exercise such duties. Then it will cause the breach of the duty of the care. As per the case study the employee of Surtees workshop has failed to exercise their duties while the employee has forgot to switch off one of the mechanical Diagnostic machine which cause fire and make damages to the neighbor company also. However the damage has been caused by the employee of the workshop but here the company is directly liable for such acts which cause damage to the plaintiff. When the Fire and Emergency Services has investigate the situation they found that due to the overheating of the Diagnostic machine it has caused the fire which not only damage the companies workshop but also the fire has spread towards the neighboring mechanical engineering workshop. It is clear that the damage has been cause due to the breach of the duty o f care by the company. According to the third element the causation of damage has occurred due to the breach of the duty which makes the economic loss to the plaintiff. It is important to prove the actual cause of the breach of duty of care. According to the but for test in this case fact it has already found that if the employee of Surtees workshop not failed to switch off the Diagnostic machine then the fire will not caused in that workshop. Therefore it has been proved that the Fire has only occurred for the overheating of the Diagnostic machine due to the failure of the duty of care for left the machine without switching off it. If the fire has not spread to the neighboring mechanical engineering workshop then Clay will never cause any damages in his workshop. Therefore the area of causation has been found. The fourth element which is remoteness of the damages which define that the defendant is liable for all the damages which have been caused due to the breach of duty of care. As per the above discussion of the duty of care, breach of Duty and causation of the damage has already proved that the Surtees workshop is liable for such damages. They failed to fulfill the terms of duty of care which cause the Fire and make a huge economic loss to the plaintiff. Defendant is liable for all the losses of the reasonably foreseeable which has failed to meet the standard of care towards the plaintiff. The Civil liability act has provided search legislations where the plaintiff can claim for the damages or loss which he has suffered by the defendant. As per the case study Clay has suffered the damages of $475000 which has been caused due to the breach of duty of care by the Surtees workshop. Conclusion As per the case fact the damages of the plaintiff have been found due to the failure of duty of care by the Surtees workshop and breach the terms. Therefore due to the negligence the plaintiff has suffered with the damages of $475000. Now he has right to claim the damage amounts according to the Civil liability act and the defendant is bound to pay the damage amounts as they are liable for the damages of his neighboring mechanical engineering workshop due to the breach of duty of care. Reference Bains Harding Construction Roofing (Aust) Pty Ltd v McCredie Richmond Partners Pty Ltd (1988) 13 NSWLR 437 Balfour v. Attorney General [1991] 519 Connors v The WAGR Commission (1992) Aust Torts Reports 81-187 Consultants Group International v John Worman Ltd (1987) 9 Con LR 46 Corke v.Kirby McLane Limited [1952] 2 All ER 402 D'Arcy v The Corporation of the Synod of the Diocese of Brisbane [2017] Deloitte Haskins Sells v. National Mutual Life Nominees (1991) 5 NZCLC 67,418 Donoghue v Stevenson [1932] AC 562 Ingram v Britten [1994] ATR 81 Insurance Commissioner v Joyce (1948) 77 CLR 39 March v E MH Stramare Pty Ltd (1990) 171 CLR 506 Morris v Murray [1990] 3 All ER 801 Paris v Stepney Borough Council [1951] AC 367 Perre v Apand Pty Ltd [1999) Stokes v House With No Steps [2016] Strong v Woolworths Limited [2012] 246 CLR 182 Tankship Limited v. Morts Dock Limited [1967] 1 AC 617 The Corporation of the Synod of the Diocese of Brisbane v Greenway [2017] Yates v Jones (1990) ATR 81

Customer satisfaction Essay Example For Students

Customer satisfaction Essay Customer Satisfaction StrategiesWhat is customer satisfaction?We are in the midst of a revolution in business. Some call it a customer revolution, others a quality revolution, others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced significant benefits but just like other business fads, joining and adopting the religion does not insure that the real objective of producing customer satisfaction will be obtained. Customer satisfaction is a key ingredient to the success of any business.It is the most important factor that creates repeated customers. Some people know it but do not realize its importance. If a customer of yours is satisfied with one of your products or services, chances are this customer will purchase more of your products or services, which will increase your revenue. Therefore, in order to have your new or existing customers buy more from you, you will have to follow techniques that work. Customer satisfaction takes a very important place in Marketing. As much as you think that your marketing strategies should help you generate sales, think about how the same marketing strategies could help you achieve Customer satisfaction. There are a lot of elements involved with Customer satisfaction. We will write a custom essay on Customer satisfaction specifically for you for only $16.38 $13.9/page Order now Know the problems of your customers and what they are looking for, then offer them the right products and outline the benefits to them. Most of the time, customers do not care about your product or its features. They care about what your product does for them. Therefore, do not just list the features of what you offer, but rather add the benefits of your products or anything you offer to your targeted audience (your customers or visitors). This is a very effective element for Customer satisfaction. The more profitable firms are those that are able to maintain their most valued customers throughout time. To satisfy a customer means to make him faithful and customer satisfaction becomes the index that measures the ability of the firm to produce income for the future. The virtuous circle of customer satisfaction :What is quality?We commonly view quality as a physical property of our product and therefore see our task as producing a product that meets these physical characteristics. However, customers do not buy products just based on their assessment of quality. They buy a whole set of expectations that they have formulated out of their unique concerns. These interpretations of the promises they listen you make or your product delivers are the product they are buying. Their expectations may contain some expected product characteristics or standards but these will vary from customer to customer. They may or may not be similar to standards you have designed into your product or service. They can be lower or higher. The traditional understanding of quality assumes that if we determine and adopt a set of standards or measurements for our product or service and meet these standards, our customers should be satisfied. However, meeting our quality standards does not necessarily insure that our customer will declare they are satisfied or even agree that we produce a quality product. We claim that quality is not a physical property. We say it lives in our conversations as an assessment or opinion. It varies depending upon who is speaking. The assessment of quality is dependent on some set of assumed standards. These standards are typically developed based upon some opinion of this is what the customer wants. Unfortunately, all customers are not the same and most do not share the same concerns or standards of what will satisfy those concerns. .ud5045978a5c237060ce2776af548ba57 , .ud5045978a5c237060ce2776af548ba57 .postImageUrl , .ud5045978a5c237060ce2776af548ba57 .centered-text-area { min-height: 80px; position: relative; } .ud5045978a5c237060ce2776af548ba57 , .ud5045978a5c237060ce2776af548ba57:hover , .ud5045978a5c237060ce2776af548ba57:visited , .ud5045978a5c237060ce2776af548ba57:active { border:0!important; } .ud5045978a5c237060ce2776af548ba57 .clearfix:after { content: ""; display: table; clear: both; } .ud5045978a5c237060ce2776af548ba57 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ud5045978a5c237060ce2776af548ba57:active , .ud5045978a5c237060ce2776af548ba57:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ud5045978a5c237060ce2776af548ba57 .centered-text-area { width: 100%; position: relative ; } .ud5045978a5c237060ce2776af548ba57 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ud5045978a5c237060ce2776af548ba57 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ud5045978a5c237060ce2776af548ba57 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ud5045978a5c237060ce2776af548ba57:hover .ctaButton { background-color: #34495E!important; } .ud5045978a5c237060ce2776af548ba57 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ud5045978a5c237060ce2776af548ba57 .ud5045978a5c237060ce2776af548ba57-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ud5045978a5c237060ce2776af548ba57:after { content: ""; display: block; clear: both; } READ: Eating Healthy EssayWhat is service?Good service is often viewed as being nice to the customer. This takes the form of being accommodating, never saying no, promising anything they ask for and always being courteous. Although we are not suggesting that it is ever appropriate to be rude or discourteous, we do claim that in our attempts to please we often create customer expectations that exceed our competency or capacity to deliver. Attempts to please can also violate those standards put in place to minimize our risk or produce a profit. When customers have different expectations than what we produce (or can produce), we are not providing good service, we are setting the st age for dissatisfaction. In a similar manner, when we provide a product or service at a loss, we produce dissatisfaction for our stakeholders and ultimately can not sustain our viability. We say that service is an assessment our customer makes in the following areas:The actions we take or do not take. The conversations we have or do not have. The promises and offers we make or do not make. The manner in which we craft their expectations and manage these expectations. The way we listen to their concerns and tailor our actions to take care of these concerns. What is satisfaction?The traditional focus on quality and service does not produce a valid interpretation of satisfaction, on how it is generated and how we can produce it. Our common understanding assumes that if we provide enough quality or enough service, satisfaction will result. However, we have evidence to support that quality and service alone can not produce recurrent satisfaction. Satisfaction is a distinct and separate issue. We claim that it is the customers entire experience with us that determines his or her declaration of satisfaction. We say that this experience is not objective at all but totally subjective. It is the customers call. That call is based upon the customers perception of the experience. This perception is his/her interpretation of the value received played back against his expectations. We say that satisfaction is a linguistic phenomenon, a spoken or written declaration made by a customer in conversations with us or others. It is a declaration that we have given them authority to make. This declaration does not require any objective evidence. It can be a declaration made with no reason. Our interactions with the customer, the promises made to the customer in these conversations, the customers expectations generated in these conversations, and the actions we take that are consistent with those expectations combine to produce a declaration of satisfaction when we ask.